The company that collects personal data on the muvpeople.com website and implements the data processing is:
MUV Inc., 4145 Belt Line Road, Suite 212-362, Addison, TX 75001, USA
At MUV, we recognize the importance of protecting your personal information and we are committed to handling it responsibly in accordance with applicable data protection laws. It is essential for MUV to safeguard your personal data and maintain your trust. Our data protection policy describes the general practices that apply to the information and personal data we collect, use, or share about our customers, business partners, subcontractors, and other organizations with whom MUV has established or is considering establishing a business or contractual relationship.
What information do we collect?
We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey, or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
Do we use Cookies?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
We use cookies to save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
· Preferences to personalize your experience
· Necessary cookies that ensure our website is usable by enabling basic functions
· To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
· To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
Communication Consent
Consent to Receive Text Messages: By ordering transportation from us, you consent, as the passenger, or on behalf of the passenger, to receive text messages with ride information and statuses. The primary purpose of these messages is to provide you with timely and relevant information about your ride. The messages will originate from our designated phone number(s). Please note that standard message and data rates may apply, and the frequency of messages varies based on your usage of our services. You may opt-out of receiving these messages at any time by replying STOP to any of our messages. For further assistance, you can reply HELP to our messages or contact our customer care. By providing your consent, you acknowledge and agree to our terms and conditions, which can be found at here.
Cookie Policy
How long do we keep your information?
Your data is processed by MUV for the time necessary to carry out the above-mentioned.
In general, MUV keeps the data of its clients or prospects for the duration of the business relationship for which they have expressed the intention to purchase transportation by communicating their details.
When the Internet user has submitted his/her personal information via the contact form, the data is kept generally during all the duration of the business relationship or communication. If the User has not made a purchase, the personal data related to this account is kept for three years from the last connection in active base and then two years in intermediate base.
After the completion of the purchase, customer data may be kept in an active database for a period of five years for the purpose of providing additional services, or for the commercial prospecting of additional services.
At the end of the above-mentioned retention periods in the active database, your personal data may be retained in the form of archives, to meet any legal and/or regulatory obligations imposed on MUV. By way of illustration, your personal data is kept in archive form for ten years as regards the keeping of accounting documents and proofs or for the legal prescription periods (cf. in general, five years as regards the prescription period under common law in civil matters, six years as regards the prescription period under common law in criminal matters or two to five years as regards labor law).
However, your personal data may be kept for longer than the above-mentioned periods after obtaining your consent, if necessary.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Database to be only accessed by those authorized with special access rights to our systems, and are required to keep the information confidential.
After a transaction, your private information will be kept on file for more than 60 days in order to maintain your profile for future bookings.
EU-US, The UK Extension, and the SWISS-US Privacy Shield Framework
MUV, Inc. complies with the EU-U.S. Data Privacy Framework program (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework program (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce. MUV, Inc. has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union in reliance on the EU-U.S. DPF and from the United Kingdom (and Gibraltar) in reliance on the UK Extension to the EU-U.S. DPF. MUV, Inc. has certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. Data Privacy Framework program Principles (Swiss-U.S. DPF Principles) with regard to the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF. If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, the Principles shall govern. To learn more about the Data Privacy Framework (DPF) program, and to view our certification, please visit https://www.dataprivacyframework.gov/.
In compliance with the EU-US Data Privacy Framework Principles, muv, Inc. commits to resolve complaints about your privacy and our collection or use of your personal information transferred to the United States pursuant to the DPF Principles. European Union, Swiss and United Kingdom individuals with DPF inquiries or complaints should first contact muv, Inc. at:
MUV, Inc
ATTN: Data Privacy Officer
4145 Belt Line Rd. Suite 212-362
Addison, TX 75001
1-800-360-5466 or +1-214-348-9898
MUV, Inc. has further committed to refer unresolved privacy complaints under the DPF Principles to an independent dispute resolution mechanism, Data Privacy Framework Services, operated by BBB National Programs. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit https://bbbprograms.org/programs/all-programs/dpf-consumers/ProcessForConsumers for more information and to file a complaint. This service is provided free of charge to you.
If your DPF complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms. See https://www.dataprivacyframework.gov/s/article/G-Arbitration-Procedures-dpf?tabset-35584=2
In addition to following Privacy Shield Principles, MUV Inc. and its business partners in the EU employ measures such as the Standard Contractual Clauses where appropriate for data transfers.
Pursuant to the Privacy Shield, MUV, Inc. remains liable for the transfer of personal data to third parties acting as our agents unless we can prove we were not a party to the events giving rise to the damages.
MUV implements the appropriate technical and organizational measures necessary to ensure that the processing complies with the applicable regulations on the protection of personal data.
In addition, MUV takes every precaution to preserve the security of your data. To this end, MUV has put in place all the necessary measures to secure its computer systems or has ensured that its subcontractors take the necessary precautions to protect and secure your data.
Your personal data is stored on secure servers, accessible to a limited number of people with specific access rights to these systems.
Your Privacy Rights
Depending on where you live, you may have certain rights in your personal information, including the right to access, correct, delete, limit the use of, and limit the disclosure of it. We will honor your request, subject to certain technical or legal exceptions, regardless of where you live. Contact us using the information shown in “Contacting Us,” below, to exercise your rights or ask any questions about this Privacy Policy.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. These parties include partners for ride fulfillment and data processors for credit card processing. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. Under certain circumstances, MUV Inc. may remain liable for the acts of Third Parties who perform services on our behalf for their handling of Personal Data that we transfer to them.
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at Terms of Service
Your Consent
By using our site, you consent to our online privacy policy
Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page.
Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.
Help
4145 Belt Line Rd. Suite 212-362
Addison, TX 75001
info@muvpeople.com
+1-214-348-9898
COOKIE POLICY
General Cookie Introduction
Cookies are small text files that can be used by websites to make a user's experience more efficient.
The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies, we need your permission.
This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.
What cookies do we use?
Necessary
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
Preferences
Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
Marketing
Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third-party advertisers.
Unclassified
Unclassified cookies are cookies that we are in the process of classifying, together with the providers of individual cookies.
What is the retention period of our cookies?
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Category
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Name
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Provider
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Purpose
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Expiry
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Type
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Necessary
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rc::a
|
Google
|
This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website.
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Persistent
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HTML
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rc::c
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Google
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This cookie is used to distinguish between humans and bots.
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Session
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HTML
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company_profile_redirect
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www.muvpeople.com
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Pending
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1 day
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HTTP
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CookieConsent
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Cookiebot
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Stores the user's cookie consent state for the current domain
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1 year
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HTTP
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|
|
muvpeople.com
|
Sets a specific ID for the user which ensures the integrity of the website’s chat function.
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270 days
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HTTP
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|
|
muvpeople.com
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Allows the website to recognize the visitor
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270 days
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HTTP
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|
|
muvpeople.com
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Sets a specific ID for the user which ensures the integrity of the website’s chat function.
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7 days
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HTTP
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__ctmid
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www.muvpeople.com
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This cookie is necessary for the call-tracking functionality used by the website operator – The cookie sets an ID for the specific user
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Session
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HTTP
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eventStatus
|
www.muvpeople.com
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Pending
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1 day
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HTTP
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|
idFiltered#
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www.muvpeople.com
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Pending
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21 days
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HTTP
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l5_session2
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www.muvpeople.com
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Pending
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5 days
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HTTP
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nameFiltered#
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www.muvpeople.com
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Pending
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21 days
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HTTP
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User_ID
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www.muvpeople.com
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Pending
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1 day
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HTTP
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vendor_admin_log
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www.muvpeople.com
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Pending
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1 day
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HTTP
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vendorlist_flag
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www.muvpeople.com
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Pending
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1 day
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HTTP
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vendorOTLimit
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www.muvpeople.com
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Pending
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1 day
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HTTP
|
|
Statistics
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ct5884
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Cookiebot
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Pending
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Session
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HTTP
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__utm.gif
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Cookiebot
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Google Analytics Tracking Code that logs details about the visitor's browser and computer.
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Session
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Pixel
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__ctmid [x2]
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CallTrackingMetrics
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This cookie is necessary for the call-tracking functionality used by the website operator – The cookie sets an ID for the specific user, which allows the website's support team to recognize the user when calling their support, as well as seeing the user’s navigation on the website.
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Session
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HTTP
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__utma
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Google
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Collects data on the number of times a user has visited the website as well as dates for the first and most recent visit. Used by Google Analytics.
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2 years
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HTTP
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__utmb
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Google
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Registers a timestamp with the exact time of when the user accessed the website. Used by Google Analytics to calculate the duration of a website visit.
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1 day
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HTTP
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__utmc
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Google
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Registers a timestamp with the exact time of when the user leaves the website. Used by Google Analytics to calculate the duration of a website visit.
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Session
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HTTP
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__utmt
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Google
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Used to throttle the speed of requests to the server.
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1 day
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HTTP
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__utmv
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Google
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Saves user-defined tracking parameters for use in Google Analytics.
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Session
|
HTTP
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__utmz
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Google
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Collects data on where the user came from, what search engine was used, what link was clicked and what search term was used. Used by Google Analytics.
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6 months
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HTTP
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_ga
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Google
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Registers a unique ID that is used to generate statistical data on how the visitor uses the website.
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2 years
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HTTP
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|
_ga_#
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Google
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Used by Google Analytics to collect data on the number of times a user has visited the website as well as dates for the first and most recent visit.
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2 years
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HTTP
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|
Marketing
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ads/ga-audiences
|
Google
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Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor's online behaviour across websites.
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Session
|
Pixel
|
|
_fbp
|
Meta Platforms, Inc.
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Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.
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3 months
|
HTTP
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sfb_prompt
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cdn.simplefeedback.com
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Pending
|
3 days
|
HTTP
|
What choices do you have regarding cookies?
You can configure your browser so that cookies are stored on your terminal or, conversely, so that they are rejected, either systematically or depending on the sender.
You can also configure your browser to accept or reject cookies from time to time, before a cookie is stored on your terminal.
How do you exercise your choices, depending on the browser you use?
To manage cookies and your choices, the configuration of each browser is different. It is described in your browser's help menu, which will tell you how to modify your cookie preferences.
For Internet Explorer™: https://privacy.microsoft.com/en-us/ie11-win7-privacy-statement
For Edge™: https://support.microsoft.com/en-us/windows/microsoft-edge-browsing-data-and-privacy-bb8174ba-9d73-dcf2-9b4a-c582b4e640dd
For Safari™: https://support.apple.com/mac
For Chrome™: https://support.google.com/chrome/answer/95647?hl=en&co=GENIE.Platform=Desktop
For Firefox™: https://support.mozilla.org/en-US/products/firefox/protect-your-privacy/cookies
For Opera™: https://help.opera.com/en/latest/web-preferences/#cookies
Using an online solution
You can also use a cookie management platform at the following URL: http://www.youronlinechoices.com
Last updated July 2023
