What information do we collect?
We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
Do we use Cookies?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
We use cookies to save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
To personalize your experience
(your information helps us to better respond to your individual needs)
To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
To send periodic emails
The email address you provide, may be used to send you information and updates pertaining to your ride, in addition to receiving occasional company news, updates, related product or service information, etc. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Database to be only accessed by those authorized with special access rights to our systems, and are required to keep the information confidential.
After a transaction, your private information will be kept on file for more than 60 days in order to maintain your profile for future bookings.
EU-US Privacy Shield Framework
Pending a suitable replacement framework, MUV, Inc. remains committed to the EU-US Privacy Shield Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries. You can learn more about the Privacy Shield program by visiting this link: www.privacyshield.gov. MUV Inc. has certified that it adheres to the Privacy Shield Principles. MUV Inc, may be held to the Privacy Shield standards by the Federal Trade Commission (FTC). MUV Inc, may be required to disclose personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.
In compliance with the Privacy Shield Principles, MUV Inc. commits to resolve complaints about your privacy and our collection or use of your personal information. European Union individuals with inquiries or complaints regarding this privacy policy should first contact MUV Inc. at:
MUV, Inc
ATTN: Data Privacy Officer
4145 Belt Line Rd. Suite 212-362
Addison, TX 75001
1-800-360-5466 or +1-214-348-9898
In addition to following Privacy Shield Principles, MUV Inc. and its business partners in the EU employ measures such as the Standard Contractual Clauses where appropriate for data transfers.
As of November 2022, we are closely watching the ongoing process to replace the Privacy Shield with the Trans-Atlantic Data Privacy Framework. We will update this Privacy Policy as appropriate.
MUV Inc. has further committed to refer unresolved privacy complaints under the Privacy Shield Principles to an independent dispute resolution mechanism, the BBB EU PRIVACY SHIELD, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit www.bbb.org/EU-privacy-shield/for-eu-consumers for more information and to file a complaint. Finally, as a last resort and in limited situations, EU individuals may seek redress from the Privacy Shield Panel, a binding arbitration mechanism.
Pursuant to the Privacy Shield, MUV, INC. remains liable for the transfer of personal data to third parties acting as our agents unless we can prove we were not a party to the events giving rise to the damages.
Your Privacy Rights
Depending on where you live, you may have certain rights in your personal information, including the right to access, correct, delete, limit the use of, and limit the disclosure of it. We will honor your request, subject to certain technical or legal exceptions, regardless of where you live. Contact us using the information shown in “Contacting Us,” below, to exercise your rights or ask any questions about this Privacy Policy.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. These parties include partners for ride fulfillment and data processors for credit card processing. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. Under certain circumstances, MUV Inc. may remain liable for the acts of Third Parties who perform services on our behalf for their handling of Personal Data that we transfer to them.
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at Terms of Service
Your Consent
By using our site, you consent to our online privacy policy
Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page.
Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.
Help
4145 Belt Line Rd. Suite 212-362
Addison, TX 75001
info@muvpeople.com
+1-214-348-9898
Effective November 2022
